We know your system and processes are business-critical and must be available to your customers 24/7.
That’s why our technical support desk is on call round the clock for the integrated solutions we develop for our customers.
We offer a vast range of support services, including IBM i, SAP Business One (SAP B1), Shopify and Magento as well as eCommerce integration support such as eBay, Amazon, Linnworks, Akeneo, Volo and BPA Platform.
Our UK-based support team will carry out essential system checks using remote monitoring software and accept service requests via email, dedicated support phone lines and your own personal customer portal. By taking a proactive approach and following ITIL best practices – we aim to be one step ahead, constantly checking for problems behind the scenes and addressing them before they turn into incidents and disruptions to your business. We develop an intimate knowledge of your system and our teams are trained to resolve issues quickly and thoroughly – often before our customer is even aware.
A Service Level Agreement (SLA) will be our commitment to you, ensuring the services we provide are both fit for use and fit for purpose. Using Jira Service Desk, an ITIL-certified service operations tool, we will register, track and manage all your service requests in accordance with these agreements and a customer portal will give you full visibility; simply log in for the latest information on your request.
Recognising that not every business needs ongoing support, we also offer ad-hoc support, tailoring the appropriate mix of our support modules.
Whether you need 24/7 support, or simply someone to help out on-demand, we’ll tailor the support solution to you.
KFA Customer looking for help?
Existing KFA customers can raise a support ticket here
